Metro-North to Offer a Credit to Commuters

Reported by
Paula Antolini

Representative Dan Carter just issued the following message:

The MTA Board has authorized Metro-North to offer a credit to any New Haven Line Monthly and Weekly Ticket Holder to compensate for the significant disruption caused by the recent Con Edison power outage.

Here are details of the credit program:

This credit will be a prorated amount, based on the ultimate duration of this service interruption. Exact credit amounts will be provided shortly and will be based on ticket type and purchase price for each fare zone.

Customers holding Weekly Tickets valid during this time period can begin applying for this credit on October 9th. Customers with Monthly Tickets for September and October can begin applying for this credit on October 20th when November monthly tickets go on sale. Monthly customers who hold both a September and October ticket are urged to apply for this credit for both tickets at the same time. For New Haven Line customers who submit both tickets for credit towards their November ticket purchase, Metro-North will honor New Haven Line November monthly tickets for travel beginning October 20th.

Mail & Ride Customers will have this credit automatically applied to their December ticket. Web Ticket Customers should visit a ticket window in order to receive this credit.

Any customer with a monthly or weekly ticket for transportation during this period must surrender their ticket in order to receive this credit.

Customers can choose to apply for this credit at any time between the dates listed above and March 31, 2014.

There will be no processing fee charged for these credit transactions.

In anticipation of the potential for congestion at ticket windows, Metro-North will open more ticket windows with extended hours at select outlying New Haven Line stations and in Grand Central Terminal. There will also be special temporary locations/windows set up at Stamford Station and in Grand Central to handle credit processing.

For any questions about the credit process, please contact Customer Service at 511 (outside of NYS, 877-690-5114).

Rep. Dan Carter
 
Bethel, Danbury, Newtown, Redding
1-800-842-1423