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OP-ED: Storm-Related Praise for Local Business

Send your Letters to the Editor to lauren.williams@patch.com.

I would like to praise my local Caraluzzi's market in Bethel for going above and beyond my expectation of Service this past week.

I had special ordered over $75 worth of tropical flowers for my one-day art show that was scheduled to take place on October 30. When the storm forced a last minute postponement of the event I decided to bring the flowers back to Caraluzzi's in the hope that if they were able to resell some of them they might give me a partial store credit.

Manager Dave was so compassionate towards my situation that he immediately offered to accept all of the flowers back and refund the entire purchase amount right back to my credit card.

Since my budget had already taken a large hit with the loss of advertising for the now canceled event I was incredibly grateful for this extremely generous gesture.

This small local family-owned business deserves high praise for this kind of service and makes me proud to have them in my town. (And nothing makes a loyal customer like this kind of service.) Kudos.

Sincerely,
Elisabeth Levy
Bethel, CT

Carolyn November 08, 2011 at 03:09 PM
We're so lucky in this town to have a local, family-owned business of this quality. Kudos to Dave and the Caraluzzi store!
Ellen November 08, 2011 at 05:33 PM
Caraluzzi's, you saved my life last week. You were a beacon of light in a blacked out town. Thanks so much from me too!
Susan Shaner September 28, 2012 at 02:54 PM
Amazing and inspiring in this day and age of eroding customer service!

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